We must be notified of the return within 24 hours of your receipt of the product.
If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item to us, please use USPS 1st Class Mail or Priority Mail.
If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you did not want it), the buyer accepts full responsibility for all shipping costs plus a 10% re-stocking fee will be deducted from your refund.
The product must still be in factory sealed condition. If a child opens a toy, plays with it and damages it, we cannot accept it back. If opened and/or un-sellable merchandise is returned to us, we reserve the right to deduct up to 50% from your refund. If the item's factory seal is broken, we cannot accept the item back. Please pack your returns carefully.
Packages returned to us marked "Refused", "Undeliverable", or otherwise, are subject to a 20% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly inputted address, PakNak ® is not responsible since we have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.
Refunds are usually issued within 7 business days of us receiving the product back. During the holiday season, please allow up to two weeks for a credit to be issued. Please don't forget to include your order number with any return!
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